Sometimes it can be hard to be a leader. There can be days when things don't turn out the way you'd hoped. Maybe you're facing a real crisis. Leadership is forged in these moments more than any other. But you've got to keep going to benefit. What do great leaders do when they face their biggest challenges?Read More
Releasing potential starts with having a clear strategy. As I have written elsewhere, a strategy is a document that tells people what they must do today if we want to get a better place in the futureRead More
Culture is formed through the behaviour of people within an organisation. People talk about healthy and unhealthy cultures in much the same way that a doctor might talk about a healthy or unhealthy patient.Read More
Any health care CEO will tell you that sooner or later something is likely to go badly wrong. Our organisations conduct high-risk activities every day and our clinical teams perform to the highest standards. The fact remains however that according to a recent study by Johns Hopkins Medicine medical error should rank as the third leading cause of death in the United States.Read More
I think there is a common language and a shared set of values which we all have when looking after patients. Patients can’t judge whether most of what we do is technically correct. Mostly they aren’t trained healthcare professionals – so they put their trust in us to do the right things.Read More
We all want to believe that we are a better boss than average. You know, the kind that inspires the affection, commitment and respect of the people they lead. Trouble is, on a normal distribution of the good and not so good bosses, half of us will be below average.Read More
My previous letters have focused largely on two areas.
How we can organise ourselves to make better plans and join things up. I’ve talked about our strategy, and how we aim to turn this into actions we are taking each day.
Reflections on many of the good things which I see all the time at Al Wakra Hospital – which I think people are entitled to be congratulated for and which we should all celebrate.Read More
On Thursday I completed the first round of monthly performance reviews with each of our Divisions (except for Surgery) and clinical departments. I learnt a lot through the conversations we had. Here are some of my reflections.Read More