In many organisations I’ve worked in, the language of service improvement has become messy. Very similar or identical activities are badged differently. For example: PDSA (Plan Do Study Act) and Improvement Cycle are really the same thing. All this kind of thing does is sow confusion and mistrust.Read More
At Al Wakra Hospital we are under pressure to admit early in the day. This is partly because we have to accommodate patients who have been assessed as needing admission overnight and also because a lot of our planned and elective patients will arrive first thing in the morning. When we look at when most of our discharges happen, the bulk of them happen later in the day. Imagine what a hotel would be like if that’s what happened. There would be dozens of angry customers waiting in reception, frustrated they can’t get into their room.Read More
There are two major trends being reported in the way that cyber attacks are designed. The first is to target medical devices which may have vulnerabilities allowing hackers to hijack them. The second is the increase in ransomware which can deny the hospital access to critical IT systems.Read More
I don’t know the name of the nurse who looked after dad that last night. Somehow in the anxiety and sadness I never learnt her name. No matter – she supported my mother and the rest of us. Her calmness and empathy eased our distress. Her overt competence provided a reassurance that all the right things were being done.Read More
Here are the 6 essential requirements for a successful clinical innovation system. The ingenuity and creativity of healthcare workers the world over is a significantly under-utilised resource.Read More
As healthcare organisations attempt to adjust to ever increasing demands and tighter financial and other resources, the fact that these pressures might be having a deadening effect on the very people who might have the best potential remedies is a sad paradox.Read More
It’s not often we can set an objective which aims to save lives. If we follow the pathway consistently over the next few months we can be sure that this is what will happen.
What could be more important than that? As the Holy Quran says: “And whoever saves one – it is as if he has saved mankind entirely”.Read More
I recently wrote a post entitled How Can Experts Become The Leaders We Need? In that article I mentioned that sometimes managers and clinical experts fail to understand one another. This short film is a an amusing commentary on why experts and non-experts so often speak different languages.
People sometimes ask me what being a healthcare CEO is like.
My short answer is that it’s the best job anyone is ever likely to have. However that isn’t the whole story. Clearly people are different and this means that CEOs will in turn inhabit their roles in ways which are unique to them. One person’s experience is likely to vary significantly from the next and I don’t think there’s a formula that inevitable leads to success.Read More
Over the next few weeks we will be preparing for our first Divisional Performance Reviews. These will be occasions when we will come together and discuss the plans each Division has to make progress on our priorities, to share achievements and problem solve when we’re uncertain how to make the next move.Read More
However, for every notable success there are many examples of less successful transitions from the world of the expert clinician to that of successful leader. The question addressed in this post is why this should be the case and what can be done about it.Read More
I've been through hundreds of the best productivity tips from experts around the world. I've sorted them, chucked out the stuff that doesn't cut it, deleted duplicates and organised it into a single uber-list.It turns out that the advice from productivity experts can be categorised and that's what I've done to make searching for exactly the kind of advice you're looking for easy to do.Read More
We have now achieved a hospital occupancy level which the evidence shows is safer. Occupancy levels at 85% of less are associated with lower levels of health care acquired infections, lower rates of medicine errors, lower complications and fewer deaths.That sounds like the kind of hospital we want to see.Read More
To improve your ideas, try anchoring them and allowing them to percolate as Brett Kelly suggests. This often produces a deeper, more nuanced response. Our minds make connections unconsciously and by creating a space for this alchemy to work we are adopting a wise passivity.Read More
In this letter I’m going to explain how these elements are tied together into a way of working that allows us to understand how decisions are made, priorities are set and progress made. The system we will be using is very simple. It has two components. A plan and a review mechanism.Read More
Danger of Success – Pietro di Cristoforo Vannucci was born around 1450 in the walled town of Città Della Pieve, not far from Lake Trasimeno. Very little is known about his early life, but as a young boy he must have had a precocious talent because it seems he was sent to Pietro Della Francesca’s school in Arezzo, where he studied painting.Read More
Today I look at how our strategy will deliver better value for patients and HMC. Let’s define value. Value is the specific healthcare outcome we achieve, divided by the cost of securing that outcome. Why does this matter?Read More
In this post I'm going to be exploring what you can do to stay on top of your emails. The post is divided into three sections. Principles of good email management, tactics for reducing the number of emails you get and tactics for managing your email inbox.Read More
Together they've written three books which I thoroughly recommend: Decisive (if you want to make decisions with confidence), Switch (If you want to lead change) and Made To Stick (if you want your ideas to stick). This post summarises the information that is presented in these three books. To do so I must acknowledge a service called Blinkist.Read More